Frequently Asked Questions

VeightPay™ is a global payment protocol — not just a payment gateway. It is a full-stack infrastructure layer that enables cross-border commerce between buyers, merchants, and agents anywhere in the world.

The protocol is built on three pillars:

• VeightCoin (VC) — a proprietary settlement rail that absorbs FX risk and settles value between parties instantly.
• Liquidity Mesh — an algorithmic agent network that routes every transaction to the best-scored available agent in the buyer's local market.
• Atomic Escrow — a three-wallet escrow system that locks funds at the point of payment and only releases them on confirmed delivery. Zero chargebacks by design.

Every transaction follows the same atomic flow regardless of the parties involved:

1. Buyer initiates payment in their local currency via bank transfer, mobile money, or card.
2. Protocol locks funds in atomic three-wallet escrow immediately. Neither party can lose funds at this point.
3. Liquidity Mesh routes the order to the highest-scored available agent for the buyer's corridor, scored on balance, reliability, proximity, load, and response time.
4. Agent fulfils the order in the buyer's local market — paying the merchant or releasing the goods.
5. VeightCoin settles the cross-border value transfer between parties in seconds.
6. Escrow releases to the merchant on delivery confirmation. The commission is split: 10% to system, 90% to the fulfilling agent.

The VeightPay™ MarketPlace™ is the commerce layer of the protocol. Merchants list products and services with prices in their local currency. Buyers browse and purchase globally, paying in their own local currency. The protocol handles all conversion and settlement automatically.

The MarketPlace also hosts agent buy/sell listings — agents can advertise VeightCoin holdings for sale, and buyers can acquire VC directly from agents in their country.

Every wallet on the protocol maintains a complete transaction ledger — a timestamped, immutable record of every debit and credit. All transactions are transparent and fully auditable. Users can view their complete transaction history under the Transaction Records section of their dashboard.

At the protocol level, every VeightCoin generation event is recorded on a blockchain-style audit chain. The VC audit agent runs every five minutes to verify the integrity of the entire chain and the legitimacy of all VC in circulation.

VeightPay™ was developed by VCIU®. For compliance, regulatory, or institutional enquiries contact compliance@veightpay.com. For general support, use the live chat or email support@veightpay.com.

VeightCoin™ (VC) is the proprietary settlement instrument at the core of the VeightPay protocol. It is not a cryptocurrency and is not traded on external exchanges. It is a controlled settlement rail — the internal unit that carries value between buyers, agents, and merchants across borders.

VC is generated from only two controlled sources:

• Approved agent buy orders — agents purchase VC directly from the VeightPay system. Each order is reviewed and approved by a superadmin before VC is issued.
• Verified donations — Stripe and PayPal donations to active fundraising campaigns generate an equivalent amount of VC, which flows through escrow to the campaign owner.

This controlled issuance ensures supply is always tied to real network liquidity.

VeightCoin is pegged to real-world value via the protocol's multi-provider FX engine, which pulls live exchange rates from multiple external sources and refreshes them every five minutes. When you transact in VC, the protocol automatically converts at mid-market rates — with no spread extraction on your end.

Your wallet balance is always displayed in your local currency equivalent so you always know exactly what you hold.

Your VeightPay wallet holds VeightCoin and is your interface to the settlement rail. It shows your available balance, locked balance (funds held in active escrow), and your full transaction history.

All wallet operations are protected by TOTP two-factor authentication. Funds in escrow are locked atomically and cannot be moved until the transaction resolves.

1. Buyers and merchants can acquire VC by purchasing from agent listings on the VeightPay™ MarketPlace™, using the payment method provided by the agent (bank transfer, mobile money, etc.).
2. Agents are the only account type that can purchase VC directly from the VeightPay system using Stripe or bank transfer. Each purchase requires superadmin approval.
3. Merchants can also receive VC as payment for products and services sold through their storefront.
4. Donors who contribute to fundraising campaigns via Stripe or PayPal generate VC for the campaign owner automatically.

1. All users can post a sell order on the VeightPay™ MarketPlace™. A commission of up to 2% applies, paid by the seller on successful completion.
2. Agent accounts can sell VC directly to both standard and merchant accounts and earn up to 2% commission per sale.
3. Agents can also sell VC directly back to the VeightPay system as a liquidity exit — a 3% commission applies, paid by the agent.
4. Merchant accounts can sell VC holdings back to the VeightPay system at a 3% fixed commission.

You can use VeightCoin™ to pay for any product or service listed by a merchant on the VeightPay protocol — globally, in any supported country. The protocol converts VC to the seller's local currency automatically at the point of settlement, so neither party deals with manual conversion.

Liquidity Agents are the backbone of the VeightPay Liquidity Mesh. They provide local currency liquidity in their market — fulfilling payment orders on behalf of buyers who are paying for goods or services from international merchants.

In exchange, agents earn a commission on every order they fulfil. The protocol's AgentMatchingService automatically routes incoming orders to the highest-scored available agent based on five real-time dimensions: balance capacity (35%), reliability (25%), geographic proximity (20%), active order load (15%), and response time (5%).

Agents earn 90% of the transaction fee on every marketplace order they fulfil. The remaining 10% goes to the VeightPay system. The total transaction fee is 2–3% of the transaction value, paid by the buyer.

For fundraising withdrawals, a 3% fee applies — this goes entirely to the system, not to agents.

Agent performance is tracked on the leaderboard. Higher-scoring agents receive more order routing from the Liquidity Mesh algorithm.

From the Agent dashboard, click the "Buy VeightCoins™" button. This opens a buy order form where the agent specifies the amount of VC they wish to purchase and completes payment via the payment gateway (Stripe or bank transfer).

Each buy order is reviewed by a VeightPay superadmin before VC is issued. Once approved, a new blockchain block is created recording the VC generation event, and the VC is credited to the agent's wallet.

Agents can liquidate VC holdings by clicking "Sell Coins to VeightPay™" on their dashboard and submitting a sell order. A 3% fixed commission applies, paid by the agent. This is intended as a last-resort liquidity exit — agents are encouraged to use the MarketPlace to sell VC to other users at better rates.

1. Register a VeightPay™ Merchant Account at veightpay.com/register.
2. Complete KYC verification — the verification process takes up to 24 hours.
3. Set up your storefront — add products, set prices in your local currency, and publish listings.
4. Start receiving payments — buyers anywhere in the world can pay you in their local currency. VeightCoin settles the value to you automatically.

For API integration, see the Developer API documentation. For support, contact support@veightpay.com.

When a buyer purchases from your store:

1. The buyer's payment is locked in atomic escrow immediately.
2. The Liquidity Mesh routes the order to the best available agent in the buyer's market.
3. The agent fulfils the payment — confirming receipt of local currency funds from the buyer.
4. Once you deliver the product or service and the buyer confirms (or the confirmation window expires), escrow releases VC to your wallet.
5. You can withdraw or use your VC balance at any time.

You never deal with chargebacks — the escrow system makes them structurally impossible.

Buyers browse the VeightPay™ MarketPlace™ and click "Buy Now" on any listing. The buyer fills in the quantity, submits, and the protocol immediately locks the required VC amount from the buyer's wallet (or triggers a payment flow if buying VC from an agent first). The funds are held in escrow for up to 6 hours while the order is fulfilled. Both parties receive real-time notifications at every step.

Every transaction uses a three-wallet atomic escrow:

• System commission escrow wallet — holds VeightPay's protocol fee.
• Agent commission escrow wallet — holds the agent's earned commission.
• Transaction coin escrow wallet — holds the buyer's payment until delivery is confirmed.

Funds locked in escrow cannot be moved by any party until the transaction resolves — either through confirmed delivery, mutual cancellation, or admin-mediated dispute resolution. This makes chargebacks structurally impossible.

Double-spending is the act of attempting to use the same funds twice. VeightPay prevents this through the atomic escrow lock — once VC is committed to a transaction, it is removed from the available balance immediately and cannot be spent again until the escrow resolves.

At the protocol level, every VC generation event is recorded on a cryptographic blockchain. The VC audit agent verifies the integrity of the entire chain every five minutes, detecting any attempt to create or duplicate VC outside the two approved issuance sources.

An unconfirmed transaction is one where the seller has not yet confirmed receipt or delivery. In the VeightPay protocol, confirmation windows are typically up to 6 hours. If neither party cancels and no confirmation is received within 72 hours, the escrowed funds are automatically returned to the original sender's wallet and the transaction is marked as expired.

An automated VC audit agent runs every five minutes and performs three checks:

• Blockchain integrity — verifies every block hash in the generation chain matches its calculated value and the chain is unbroken.
• VC legitimacy — traces every unit of VC in circulation back to either an approved agent buy order or a verified donation. Any untraceable VC is flagged immediately.
• Wallet accounting — confirms total VC across all wallets matches the total VC generated on record.

Audit results are viewable by admins at /admin/vc-audit.

VeightPay charges a single transparent fee per transaction. There are no monthly subscriptions, no setup fees, and no FX spread extraction. The full fee schedule:

Commission split on marketplace transactions: 10% of the fee goes to the VeightPay system; 90% goes to the fulfilling agent.

Yes. VeightPay provides a full REST API for integrating the payment protocol into any platform. The API supports payment creation, status checking, webhooks, FX rate queries, escrow operations, and more.

There are two API tiers:

• Standard API (v1) — for merchants and developers. Covers payments, cart, subscriptions, and webhooks.
• Institutional API (v2) — for banks and fintechs. Adds Liquidity Mesh data, VC audit access, agent leaderboard, and white-label wallet widget.

Full documentation is available at veightpay.com/api-documentation. API keys are issued on registration.

1. Register a Merchant Account and complete KYC verification.
2. Generate your API key from the merchant dashboard under Settings → API.
3. Use the POST /api/v1/payments/create endpoint to create payment orders programmatically.
4. Configure a webhook URL to receive real-time payment status updates.
5. Optionally embed the white-label checkout widget for a seamless buyer experience.

For institutional integrations, contact compliance@veightpay.com for v2 API access.

VeightPay delivers real-time webhook notifications for key payment lifecycle events including payment created, payment confirmed, escrow released, transaction completed, and transaction disputed. Webhooks include retry logic for failed deliveries. Configure your webhook URL from the merchant dashboard or via the API.